CUSTOMER CARE

RETURNS

IMPORTANT: With limited exceptions, returns are refunded via store credit in the form of a Sweet Nothing’s Boutique E-Gift Card. Sweet Nothing’s Boutique does not issue store credit for the original shipping charges.

With limited exceptions, we do not provide prepaid return labels; you are responsible for covering shipping costs to return.

Please be sure to send us your item(s) back in full accordance with our Return Policy:

  • Items must be sent back within 15 days of the delivery date.
     

  • Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.

     

  • Items must be free of stains, makeup, deodorant, or wear.

     

  • Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.

     

  • All returns are refunded via store credit in the form of a Sweet Nothing’s Boutique E-Gift Card.

     

  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

     

  • Returns are processed within 5-7 business days after your item(s) are delivered to us.

     

  • Damaged, defective, or incorrect items must be reported within 7 days of delivery. 
     

Returned-to-Sender & Refused Packages

 

  • This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.

     

  • Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.

     

  • We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.

     

  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"

  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or

  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Damaged/Defective/Incorrect Items

Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via the Online Request Form. Once we receive your request, we will be in contact with you to address and resolve the issue.

Returning By Mail

Mail your return items to our Returns Department at the address stated below:

Sweet Nothing’s Boutique
1701 E12th St W12J. 
Cleveland, OH 44114

Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center. Once your return is fully processed, we will issue you store credit in the form of a Sweet Nothing’s Boutique E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!

Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Sweet Nothing’s Boutique will not issue store credit for your returns.

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

216-533-4194

or send us an email to:

porshia@sweetnothingsboutique.com

RETURNS

We welcome returns up to 7 days after delivery date. All sale items are final sale. 

FAQ

Do you provide International delivery?

 

We do ship internationally. Free shipping on domestic orders only.

 

How do I return an item?

 

Please submit a return request in the contact forum. We will respond with return shipping information.

 

What is your returns policy?

 

All unworn items with tags still attached are eligible for return within 7 days of delivery date. All sale items are final sale.

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216-533-4194

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